Passenger Service System Market
Definition
A network of software programs known as a passenger service system, or PSS, assists airlines in managing all passenger-related activities, including booking and boarding. Expectations among passengers for customized travel and shopping experiences are rising. The key component of an airline's IT infrastructure is the passenger service system. This system is in charge of overseeing all consumer communications with airlines, from making a reservation to boarding the aircraft.
Airlines utilize a suite of products and services called a Passenger Service System (PSS) to handle many facets of passenger-related operations. To improve the customer experience and expedite operations, it usually comprises modules for reservations, inventory control, departure control, and other passenger services.
Key Players
Amadeus IT Group (Spain)
Bravo Passenger Solutions (Singapore)
Hexaware Technologies (India)
Hitit Computer Services (Turkey)
IBS Software Services (India)
Intelisys Aviation Systems (Canada)
Radixx International (United States)
Sabre Corp (United States)
Sirena-Travel (Germany)
SITA NV (Belgium)
Travel Technology Interactive (France)
Travelport Worldwide (United Kingdom)
Unisys Corp (United States)

Segmentation

•    By System
o    CRS
o    Airline inventory system
o    Departure control system

•    By Component
o    Central Reservation System
o    Airline Inventory System
o    Departure Control System

•    By Mode of Transport
o    Airline PSS
o    Railway PSS
o    Cruise PSS
o    Crane PSS

Market Dynamics
Driver 
The need for effective PSS to manage reservations, check-ins, and other passenger-related services has been fueled by the rise in air travel worldwide. From ticket reservations until boarding, PSS is a software suite that facilitates all communications between carriers and their clients. 
Airlines are adopting sophisticated PSS solutions as a result of their growing emphasis on offering passengers individualized services. In order to provide customers self-service alternatives for bookings, check-ins, and tailored services, airlines are progressively implementing digital technologies, which improves consumer satisfaction.
Airlines are generating additional income streams by utilizing PSS platforms to provide passengers with customized ancillary services including luggage alternatives, onboard amenities, and seat selection. The increasing utilisation of cloud-based PSS systems has made it possible for airlines to lower infrastructure costs, improve scalability, and obtain real-time data.
Restraints
Installing or updating PSS might come with a hefty upfront cost, particularly for smaller airlines or transportation firms. The implementation of PSS may be hampered by worries about data security and privacy given the sensitive nature of passenger data.
Opportunity
In order to improve decision-making, PSS systems are integrating artificial intelligence and sophisticated analytics to learn more about passenger preferences, behavior, and operational effectiveness. There are opportunities in developing nations where there is a demand for contemporary PSS solutions and where the aviation and transportation sectors are expanding. By providing creative and easy-to-use solutions, PSS providers can profit from the increasing focus on improving the whole passenger experience. Partnerships with airlines, tour operators, and tech companies give PSS businesses the chance to reach a wider audience. PSS suppliers may now offer more sophisticated and integrated solutions because to the increasing digital change in the aviation and transportation industries.
Recent Industry Insight
On Sept. 2021, Brazil’s GOL Linhas Aéreas now fully powered by Sabre’s passenger service system
On Feb. 2023, ANA to Streamline Passenger Service Systems from
FY2025 for a Seamless Travel Experience
On June 2023, Ethiopian to Enhance Passenger Experience Equipped with Airbus’ Airspace Link HBCplus and Inmarsat’s GX Aviation High-Speed Inflight Broadband Service

Key Target Audience
End User
Potential Investors
New Entrants
Innovation and R&D
Suppliers and Manufacturers
Others